CSSC Huahai Focuses on Improving Overseas Service Level and Strengthening Global Network
The ability to respond quickly, troubleshoot promptly, and provide efficient and high-quality global service has always been a key criteria for shipowners when evaluating suppliers.
As one of the leading marine equipment suppliers in China, CSSC Huahai steadily build-up its overseas service layout and strengthens global service network development which improves the service level to global customers.
Global Network for Timely Service
Currently, CSSC Huahai has well established service stations in China Shanghai, China Taiwan, Germany, Greece, Singapore, Australia, Japan, South Korea, the United States, Turkey, France and Sweden, covering the important shipping markets in Asia and Europe. These service stations not only provide timely spare parts and maintenance services for ships sailing worldwide but also leverage geographical advantages to strengthen communication and exchanges with local customers, continuously consolidating cooperative relationships.
In-depth Exchanges with the Global Network
To ensure that HUAHAI products and services can meet the specific needs of different customers, CSSC Huahai attaches great importance to technical exchanges and cooperation with overseas stations. It adopts flexible training methods such as regular on-site training courses and online remote video conferences to strengthen exchanges and offer technical guidance. This not only deepen their understanding in many aspects such as design principles, operation maintenance, fault diagnosis and repair key points but also promptly conveys the latest product information, technical solutions and usage of tips to the overseas technical personnel.
Technical Product Training
In December 2024, CSSC Huahai carried out a technical seminar with service personnel from Germany, France, Sweden, Singapore, etc., through online meeting.
In January 2025, at the request of networks in Singapore, Greece, etc., CSSC Huahai organized overseas personnel to visit and be trained at the Shanghai Head Office and its supporting facilities. Through face-to-face communication with technicians and service engineers from CSSC Huahai they inspected the manufacturing processes, test benches, finished-product storage and shipping, and also had in-depth exchanges on customer relationships and competitors’ analysis.
These activities not only enabled overseas stations to be more familiar with HUAHAI’s business philosophy and get a deeper understanding of the products, but also effectively improved their work efficiency and technical capabilities.
In the future, CSSC Huahai will continue to respond quickly and steadily strengthen the overseas network, strive to build an efficient and professional overseas technical service team, continuously improve the service levels and provide more efficient and reliable marine equipment to global users.
